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People who are deaf, hard of hearing or speech impaired can access services through our contact centre using the Text Relay service.
Text Relay offers text-to-speech and speech-to-text translation services.
There are two ways you can do this - using an app on your device or using a textphone.
Using Relay UK app
- Download the Relay UK app from the Apple App Store, Google Play or Microsoft Store on your device. This can be a smartphone, tablet, or computer.
- Link your number to it to tell the app how you would like to use the service.
- To contact us at Barnet Council, open the Relay UK app. Then enter the number 020 8359 6111. You will be connected to Relay UK.
- The Relay Assistant will speak the words you type to the person you're calling.
- The Relay Assistant will type their reply so you can read it on your display.
Using textphone
The other way to use Relay UK is if you have a textphone. These are sometimes called a minicom or uniphone.
- To contact us at Barnet Council, dial 18001 followed by our 020 8359 6111 number.
- Once you're connected, you can type or speak your conversation. The Relay Assistant will type back anything the hearing person says.
- The conversation will carry on this way until one of you ends the call.