Accessibility statement

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This accessibility statement applies to www.barnet.gov.uk and third party web applications and websites. 

This website is run by London Borough of Barnet. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard                          
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is currently partially compliant with the Web Content Accessibility Guidelines Version 2.2 AA standard.

Some parts of this website are not fully accessible. Here's what we know: 

  • our translation feature is labelled incorrectly and does not provide instructions on its use
  • some of our links are too close together and may be selected by mistake on mobile devices
  • our cookies popup may obscure the lower part of the screen on some mobile devices
  • many of our PDF documents on the website don’t currently meet accessibility standards

Fully compliant sites

The following Barnet sites are fully compliant:

Fully compliant third-party sites:

Third-party sites that have their own fully compliant accessibility statements:

Partially compliant sites

We are working with the providers of these sites to ensure full compliance:

The following third-party sites have their own partially compliant accessibility statements:

Third party websites that are not compliant

We are currently working with the suppliers of the following sites to ensure their compliance:

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email webmaster@barnet.gov.uk.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email webmaster@barnet.gov.uk.

You'll need to tell us: 

  • the page URL of the information you need
  • the format you need the information in
  • your contact details

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Find out how to contact us.

Hearing loops and British Sign Language (BSL) interpreters are also available. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Non-accessible content

London Borough of Barnet is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is currently partially compliant with the Web Content Accessibility GuidelinesExternal link Version 2.2 AA standard.

Non-compliance with the accessibility regulations

PDF documents don’t currently meet accessibility standards

  • Do not comply with the following WCAG 2.0 criteria (1.1.1, 1.3.1, 1.3.2, 1.4.3, 2.4.2, 2.4.5, 3.1.1)
  • We will be continuing our review of all PDF files to address these issues by June 2025.

Translation feature is labelled incorrectly

  • They do not comply with WCAG 2.0 criteria 1.3.1
  • We are working with our design agency to fix this by the end of June 2025.

Translation feature doesn't provide instructions on its use

  • They do not comply with WCAG 2.0 criteria 3.3.2
  • We are working with our design agency to fix this by the end of June 2025.

Links are too close together and may be selected by mistake on mobile devices

  • They do not comply with WCAG 2.2 criteria 2.5.8
  • We are working with our design agency to fix this by the end of June 2025.

Cookies popup may obscure the lower part of the screen on some mobile devices

  • They do not comply with WCAG 2.2 criteria 2.4.11
  • We are working with our design agency to fix this by the end of June 2025.

If using a keyboard to select links, buttons or fields on a page, it may not be clear which one is selected

  • They do not comply with WCAG 2.2 criteria 2.4.13
  • We are working with our design agency to fix this by the end of June 2025.

Non-compliance with the accessibility regulations

PDF and other documents

Some of our PDF, Word and Excel documents are essential to providing our services.

For example, we have PDF documents with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages.

Many of our older PDF, Word and Excel documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations don’t require us to fix PDF or other documents published before 23 September 2018 if they’re not essential to providing our services.

What we’re doing to improve accessibility

We are constantly improving the accessibility of this website by:

  • working with our design agency to make sure our website is fully compliant with WCAG 2.2 AA standards
  • training our staff responsible for website content to create accessible content and improve existing content
  • making sure all inaccessible PDFs are removed from the website and that only accessible versions are created as needed going forward
  • regularly review the website through manual audits and automated testing tools.

Preparation of this accessibility statement

This statement was prepared on 1 September 2019. It was last reviewed on 7 May 2025.

This website is tested every week. The testing is carried out by automated software, provided by Silktide (Silktide.com).

We test our main website platform: www.barnet.gov.uk